Still No Subtitles: Deaf Viewers Are Being Shut Out of Live Sport

I’m Deaf. When TNT Sports on Amazon Prime has no subtitles, I am shut out — before the match, during the match, and after the match.

No access to the pre-match build-up.

No access to live commentary.

No access to post-match analysis, interviews, or reaction.

I raised this issue by email back in November 2025. My TNT complaint case reference is 23342785, dated Friday 8 November 2025. The response at the time confirmed that subtitles were not available on all content. This is still happening now. 

This is not a niche issue. RNID says more than 18 million people in the UK are deaf, have hearing loss or tinnitus, and 9 in 10 deaf people and people with hearing loss usually or always use subtitles when watching TV. 

For Deaf viewers, this is not just about sport. It is about equity, access, and the right to receive information fully — from the presenters, the pundits, the live commentary, the interviews, and the post-match discussion.

Subtitles are not a bonus feature. They have basic access.

@TNT Sports @Prime Video Sport @OfcomWhy are Deaf viewers still being denied full access to live sport?

#Accessibility #Subtitles #DeafAwareness #Equity #InclusiveSport #TNTSports #AmazonPrimeVideo

For more context on why subtitles and accessibility matter in sport and TV, please see these posts by Tim Scannell:

Equal Access for Deaf Sports Fans: Accessibility on TNT Sports & discovery+https://www.timscannell.co.uk/post/equal-access-for-deaf-sports-fans-accessibility-on-tnt-sports-discovery

BBC Sport’s subtitles issue: Accessibility mattershttps://www.timscannell.co.uk/post/bbc-sports-subtitles-issue-accessibility-matters

Innovating remote-control accessibility for TV programmeshttps://www.timscannell.co.uk/post/innovating-remote-control-accessibility-for-tv-programmes

How TV subtitles are changing the game for Deaf sports fanshttps://www.timscannell.co.uk/post/how-tv-subtitles-are-changing-the-game-for-deaf-sports-fans