Part 3: Technology and AI – Are We Sacrificing Quality for Speed?

In recent years, companies have leaned on AI captions, auto-translations, and text-to-speech solutions for Deaf accessibility. While technology has potential, it cannot replace qualified human interpreters who understand nuance, culture, and context.

• Google Glass was a promising tool, but it’s been discontinued.

• Many companies now prioritise cheaper AI solutions over reliable, accurate sign language services - one-way communication.

• Even high-profile public events still offer minimal signed coverage or subtitles.

  
  

We see accessibility progress for stroke survivors, people with dyslexia, or second-language users, but for Deaf people, improvements are slow and fragmented.

Meanwhile, Deaf users with additional disabilities, such as DeafBlind individuals, Deaf people with MND or cerebral palsy, face even greater exclusion.

Tomorrow, I’ll conclude with a call to action for businesses, government, and public services: the law is clear, the need is urgent, and the time to act is now.