An evidence review of passenger information, human interpreting, automated systems and the questions that remain unanswered. By Tim Scannell , Deaf Accessibility and BSL Consultant. Evidence reviewed: 23 October 2026 When a railway announcement changes someone’s journey, passengers need to understand it in time to act. For Deaf passengers, that raises practical questions. Is the information available visually? Is it available in British Sign Language (BSL)? Does it include the latest platform...

By Tim Scannell | Draft, 17 October 2026 Based on FOI replies received so far; further responses remain outstanding. I am Deaf, and British Sign Language is my first language. When a train is cancelled, a platform changes or an emergency happens, I want to understand what is happening and what I need to do. Over my recent LinkedIn posts, I have explored how BSL passenger information is provided, what railway organisations have confirmed through Freedom of Information requests, and what usage...

Imagine a future where technology gives people more communication choices than ever before. A Deaf person puts on AI smart glasses. "Envisioning 2030-2040: Empowering accessibility through smart technology, offering personalised choices like live captions and AI sign language, while ensuring privacy and trust in a secure ecosystem." The glasses connect securely to their own personal accessibility profile. Within seconds, they can choose: Live captions A qualified BSL interpreter AI sign...